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1. Introduction

Your privacy is important to us. This privacy statement explains the personal data Kenchic collects, how Kenchic processes it, and for what purposes. This statement should be read together with the Terms and Conditions of Use for other Kenchic products and services. Where there is a conflict, this statement will prevail. This statement applies to all customers, suppliers, agents, merchants, dealers and all visitors frequenting any of Kenchic premises.

2. Collection of Information

We collect your personal information with your knowledge and consent when you do any of the following:

  • Purchase Kenchic product either online, a mobile device, at a Kenchic location or other retail outlet
  • Ask Kenchic for more information about a product or service or contact Kenchic with a query or complaint
  • Respond to or participate in a survey, marketing promotion, prize competition or special offer
  • Visit, access or use Kenchic or third-party websites;
  • We may collect your information when you interact with us as a supplier, agent, merchant or dealer as prescribed in this statement;

We do not onboard minors (any person under 18 years of age) except where you additionally register on their behalf as their parent and/ or legal guardian. If you allow a child to use our services, you should be aware that their personal information could be collected as described in this statement.

3. What information is collected?

The information we collect and store about you includes but is not limited to the following:

  • Your identity, including your name, photograph, address, location, phone number, email address, and mobile number
  • The GPS location of your farm or enterprise
  • Your credit or debit-card information, information about your bank account numbers and SWIFT codes or other banking information.
  • Your transaction information when you use mobile money to purchase a service
  • Your contact with us, such as when you: call us or interact with us through social media, postal mail, email (we may record your conversations, social media or other interactions with us).
  • Your call data records: phone numbers that you call or send messages to (or receive calls and messages from), log of calls, messages or data sessions on the Kenchic network and your approximate location (save for customer service interactions as noted above we do not record or store message or call contents).
  • We maintain a register of visitors in which we collect and keep your personal data such as names, company/institution details, telephone number, vehicle registration details and National ID number. This information is collected for health, safety and security purposes.

4. Use of Information

We may use and analyze your information for the following purposes:

  • Processing products and services that you have bought from Kenchic or from third parties on our e-commerce platforms;
  • Billing you for using our or third-party products or services or taking the appropriate amount of credit from you;
  • Responding to any of your queries or concerns;
  • Verifying your identity information through publicly available and/or restricted government databases in order to comply with applicable regulatory requirements;
  • Keeping you informed generally about agronomy information through newsletters, unless you opt out of receiving such messages (you may contact Kenchic at any time to opt out of receiving marketing messages or newsletters);
  • To comply with any legal, governmental or regulatory requirement or for use by our lawyers in connection with any legal proceedings;
  • In business practices including to quality control, training and ensuring effective systems operations;
  • To protect our network including to manage the volume of calls, texts and other use of our network;
  • For research, statistical, survey and other scientific or business purposes;
  • Administer any of our online platforms, mobile apps, or websites.

5. Lawful Basis for processing your information

We will process your personal information based on any of the lawful basis provided for under the Data Protection Law:

  • The performance of a Product/Service Agreement with you;
  • Kenchic’ legitimate business interests;
  • Compliance with a mandatory legal obligation;
  • Consent you provide;
  • Public interest;
  • Your vital interest.

6. Retention of Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Anonymized information that can no longer be associated with you may be held indefinitely.

7. Direct Marketing

You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us.

You can ask us to stop sending you marketing messages at any time by writing to us or logging into our website, www.Kenchic.com and checking or unchecking relevant boxes to adjust your marketing preferences or by following the optout links on any marketing message sent to you or by attending to us or contacting us at any time through the provided contacts.

8. The Use of Cookies

We may store some information (using “cookies”) on your computer when you visit our websites. This enables us to recognize you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.

We may also use this data in aggregate form to develop customized services -tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This may, however, cause certain features of the web site not to be accessible

9. Hyperlinks

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us.

Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Safeguarding and Protection of Information

Kenchic has put in place technical and operational measures to ensure integrity and confidentiality of your data via controls around: information classification, access control, cryptography, physical and environmental security and monitoring and compliance.

11. Your rights

Subject to applicable data privacy laws:

  • You have the right to correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
  • You have the right to request that we stop processing your personal information if this processing causes or is likely to cause unwarranted substantial damage or distress.
  • You have the right to request that we stop processing your personal information for direct marketing purposes.
  • You may have the right to confirm which of your personal information we possess and to request the identity of any third parties who have access to this information.
  • You have the right to request that any decision which significantly affects you is not based solely on automated decision making.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our products and services after any modification to this policy will constitute your acceptance of such modification.

13. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at infoThis email address is being protected from spambots. You need JavaScript enabled to view it..

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Evelyne Vosevwa – Head of Human Resource

At Kenchic we have created an environment where each employee knows their contribution is welcomed, their opinions matter and are honestly considered for their value.
Career Development is the focal point of our People Strategy as we prepare our employees for the future, so that as the company grows it has equipped personnel that can be moved to higher ranks as they are trained and adequately prepared.

Michael Mutua – Commercial Performance & Decision Support

This business has a supportive management team and a friendly working atmosphere that creates a conducive environment for career growth. I am proud to be associated with the Kenchic brand that stands for an undying promise of quality chicken products and services.
This is an exciting and progressive company that adopts new technology to meet world class standards such as the recently commissioned state of art Processing plant in Thika. I will always be Kuku about Chicken.

Pauline Kabugi – Assistant Quality Assurance Manager

Kenchic has given me opportunities for growth which are reflective of the company’s mission of delivering chicken of choice wherever we operate.

"I enjoy the work environment as it poses a good challenge for personal and professional growth. The business has also created prospects for me to empower other people and I look forward to future success".

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Accepted Core Behaviours

Our success depends on our people/staff living these behaviours in every aspect of our business:

We are focused on efficiency

  • To be the lowest cost producer, invest in best practice and technology.
  • Innovation, creativity and passion in everything we do.
  • Be rigorous about eliminating waste-Kaizen.
  • Eliminate bureaucracy.

We work as a team

  • Understand that the collective strength of our team puts our business at the forefront of the development of the poultry industry.
  • Proactively seek opportunities for enhancing team and organizational performance.
  • Value our colleagues as our strongest asset and go out of our way to help them.
  • To seek, recruit and retain those with our business goals at heart.
  • Train & develop relentlessly

We actively engage our customers

  • Never let profit centre conflicts get in the way of doing what’s right for the customer, always look for ways to make it easier to do business with us.
  • We give our customers a fair deal, and we thank them for their business.
  • Communicate frequently with our customers. If they are talking to us, they can’t be talking to the competitor.
  • Empower our customers to develop and grow successful businesses by delivering products of value – their success is our success.
  • We place long-term relationships before short-term gain.

We never compromise on product quality and service

  • Our quality is underpinned by our absolute certainty of traceability – from Farm to Fork.
  • Seek and escalate customer feedback for improving Product and Service quality

We live our brand promise

  • We're the chicken enthusiasts, who are kuku about chicken!
  • We protect and strengthen our brand.
  • Our passion for chicken drives brand leadership.

We take our responsibilities seriously

  • Every customer, every colleague, every time, no exceptions, no excuses.
  • Responsibilities to our environment and the principles of sustainability.
  • Commitments made to our customers, colleagues and business partners.
  • "If it's my job, I'm prepared to stand up and be counted."

Accepted Core Behaviours

Our accepted core behaviours are derived from living the core values above. These core behaviours are summarized into one abbreviation; PECKS

PECKS

  • P for People. We work as one indivisible team. One People
  • E for Efficiency. We are focused on efficiency
  • C for Customers. We actively engage our customers
  • K for Kaizen. We live it. We breathe it.
  • S for Safety. We never compromise on product Quality, Security, Safety & Service (Q.S.S.S)

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In 2011 Kenchic was the first company in Kenya to attain Food Safety System Certification 22000 (FSSC 22000). Recently re-certified, Kenchic’s food safety compliance is now valid until 1st November 2020. FSSC 22000 is the most comprehensive food safety management system standard because it fully consist of the following ISO 22000:2005,ISO/TS 22002-1:2009 and additional FSSC 22000 requirements (version 4.1) and is recognized by the Global Food Safety Initiative. 

We see it as an essential component in our service delivery to all our customers and in particular to major branded food companies and retailers.Kenchic products are all Halal certified by the Muslim Council of Kenya. The Arabic word halal means ‘permissible’, and the rules of slaughter are based on Islamic law. In addition, Kenchic is current and compliant with the recommendations and requirements of all local statutory and regulatory bodies including NEMA, KEBS, OHS and Good Veterinary Practices.

The scope of the Certification

Kenchic produces poultry products which are offered for sale to the local markets. All operations are currently carried out in the Ngoliba Processing Plant. The scope of certification covers the entire Kenchic operation. The factory has planned, implemented, operates, maintains and updates a Food Safety Management System aimed at providing food products that, according to the intended use, are safe for the consumer.

Kenchic will from time to time evaluate and assess customer requirements and demonstrate conformity with those we agree to relate to food safety. The factory effectively communicates food safety issues to suppliers, customers and relevant interested parties in the food chain.

Food Safety And Quality Policy

At Kenchic we are committed to:

  • Processing, selling and distributing safe, healthy and nutritious poultry products to produce the highest level of customer satisfaction.
  • Improving the quality of our processed poultry through continuous technological development.
  • Following both specific Kenyan food standards and internationally recognized food standards to the satisfaction of the Local Regulatory Authority.
  • Attending promptly and sincerely to customer complaints, and attempting to determine both the root cause and corrective action required.
  • Using appropriate raw materials in the production of high-quality poultry products.
  • Maintaining a pollution-free working environment.
  • Building up the skills of our employees through continuous training.

Food Safety Management System Process
The process of implementing and retaining certification is spearheaded by the Kenchic Food Safety Team under the leadership of our Quality Assurance Manager. As a Group, They are highly qualified and technically trained to sustain and develop our systems. In addition, a strong Quality Assurance Department is in place to ensure compliance.
Kenchic’s Senior Management team ensures that such commitment forms part of Kenchic’scorporate strategy and lends strong support to all areas of quality improvement.

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OUR VISION

Is to provide our customers with their ‘Chicken of Choice.

OUR MISSION

Is to deliver ‘Chicken of choice’ wherever we operate, exceeding our customers’ expectations through outstanding product quality and efficient service at all times.Kenchic is proud to be the largest integrated poultry operation in East and Central Africa. At Kenchic we place the highest priority of the birds we farm.

Our farming practices conform not only to Kenyan standards but also to European Union and World Health Organisation requirements. Every aspect of our business is aligned to a programme we call Farm to Fork, which takes the principles of good animal husbandry to the next level.

 

Kenchic profile

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company’s main activity was the production of broiler and layer day old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company’s Head Office is in Exsan House along Enterprise road. Kenchic is proud to be the largest integrated poultry operation in East and Central Africa and deals in day-old chicks, processed chicken meat and further processed products such as smoked sausages, choma sausages & sausages.

At Kenchic we place the highest priority of the birds we farm. Our farming practices conform not only to Kenyan standards but also to the European Union and World Health Organization requirements. Every aspect of our business is aligned to a programme we call Farm to Fork. Three areas of strength set Kenchic apart from other poultry businesses: Three (3) important aspects that distinguish Kenchic from the rest of the meat processing companies are:-

  • We breed and supply high-quality chicks to thousands of poultry farmers in the region.
  • We breed and process the highest quality chicken meat for retail, fast foods, catering and economy segments of the market. Our customers include all the leading supermarket, hotels, institutions, in-flight catering and quick service restaurant businesses in the region. Our new chicken processing plant is Halal certified and is the most modern in the region. Our cold chain extends through our refrigerated delivery fleet to the customer’s premises, ensuring that processed chicken is delivered in perfect condition.
  • We are custodians of a strong and vibrant consumer brand. Kenchic is one of Kenya’s leading consumer brands.
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Locate Us

KENCHIC LIMITED HEAD OFFICE
EXSAN HOUSE, ENTERPRISE ROAD
OPPOSITE KOBIL PETROL STATION.
P. O. Box 20052, 00200 Nairobi, Kenya

TEL: +254 20 2301518, +254 20 2301520
MOBILE: +254 722202163, +254 734600204
FAX: 020 3560101

EMAIL: info@kenchic.com

Working Hours

Monday To Friday

8:00am to 5:00pm

Saturday

8:00am to 1:00pm

Feedback Form

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